The most popular problems with OpenCart 2.x extensions after successful installation
Even after successful installation, sometimes OpenCart users have problems with extension work. Below in this article we will consider the most popular problems and ways to solve it.
An extension does not exist in the Extension List in the admin panel
If you can't find the extension record in the Module List "Extensions -> Modules" after installation most likely the extension was upload to a wrong folder or didn't upload at all.
If you use VQMod make sure that the extension is uploaded with correct files locations. The video below demonstrates how to install VQMod extension and how to check correct files locations.
If you use the Extension Installer and OCMod extension version make sure that FTP settings are correct. Pay attention to the field FTP Root, it must include a path from your FTP user root folder to a folder with opencart files and folders like admin, catalog, image and system. Often it's "/public_html/" or "/www/" path but sometimes FTP user could have direct access to the opencart folder and in this case, you must leave the FTP Root field empty. The video below demonstrates how to install OCMod extension by the Extension Installer.
The message "Permission Denied" when you try to open or edit extension settings or an extension menu item doesn't exist in the admin menu (if provided by a developer) for version 2.3.x and above
You need to navigate to System -> Users -> User Group -> Your administrator group -> Edit.
If you use a system of distribution of access for different groups of administrators find and check checkboxes associated with the extension in the fields Access Permission and Modify Permission. For example "extension/module/testimonial" for OpenCart 18.104.22.168 and above or "module/testimonial" for OpenCart lower 22.214.171.124.
If you don't use the system of distribution of access click to Select All links.
After that click on the Save button at top right of the page.
Hope this article is useful! Thanks for reading!<< Back